Shipping Information
Everything you need to know about shipping your Bratz Gentle Monster eyewear orders
📦 Shipping Methods & Delivery Times
Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $6.99 |
| Expedited Shipping | 3-4 business days | $12.99 |
| Express Shipping | 1-2 business days | $24.99 |
| Next Day Delivery | 1 business day | $39.99 |
🎉 Free Shipping Offer
Get FREE Standard Shipping on all orders over $75!
Orders under $75 will be charged the standard shipping rate of $6.99.
International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| Canada | 7-12 business days | $15.99 |
| Europe (EU) | 10-15 business days | $22.99 |
| Australia & New Zealand | 12-18 business days | $28.99 |
| Asia-Pacific | 10-16 business days | $25.99 |
| Rest of World | 15-25 business days | $35.99 |
📍 Order Processing & Fulfillment
Processing Time
- Standard Orders: 1-2 business days processing time
- Custom/Prescription Orders: 3-5 business days processing time
- Weekend Orders: Orders placed Friday after 3 PM EST through Sunday will be processed on Monday
Order Tracking
Once your order has been processed and shipped, you will receive:
- Email confirmation with tracking number
- SMS updates (if phone number provided)
- Real-time tracking through our website
📱 Track Your Order
Visit our Order Tracking Page and enter your order number to get real-time updates.
🌍 International Shipping Details
Customs & Duties
For international orders, please note:
- Additional customs duties, taxes, and fees may apply depending on your country's regulations
- These charges are the responsibility of the customer
- Delivery times may be extended due to customs processing
- We declare the full retail value on all international shipments
Restricted Countries
We currently do not ship to the following regions due to shipping restrictions:
- Countries under international sanctions
- Remote island territories (some exceptions apply)
- P.O. Box addresses (domestic and international)
⚠️ Important Note
International customers are responsible for understanding their country's import regulations and any associated fees. Bratz Gentle Monster is not responsible for packages delayed or returned due to customs issues.
📋 Shipping Policies & Guidelines
Shipping Address Requirements
- Provide complete and accurate shipping addresses
- Include apartment/unit numbers when applicable
- Ensure someone is available to receive the package
- Business addresses may experience faster delivery
Delivery Confirmation
- Signature required for orders over $200
- Packages may be left in secure locations at carrier's discretion
- Delivery photos provided when available
- Contact us immediately if you don't receive your order within the expected timeframe
Special Circumstances
- Weather Delays: Severe weather may cause shipping delays
- Peak Seasons: Holiday periods may extend delivery times by 1-2 days
- Rural Areas: Remote locations may require additional delivery time
- Military/APO Addresses: Standard domestic shipping rates apply with extended delivery times
💼 Business & Wholesale Shipping
Special shipping arrangements are available for:
- Bulk orders (10+ items)
- Wholesale customers
- Corporate orders
- Fashion industry professionals
Contact our business team at [email protected] for custom shipping solutions and volume discounts.
Need Help with Your Shipment?
Our customer service team is here to help!
Email: [email protected]
Customer Service Hours:
Monday-Friday: 9AM-6PM EST | Saturday: 10AM-4PM EST
Address: 3847 Madison Avenue, New York, NY 10017